退款政策

Change of Mind Returns

Our refund policy for change of mind returns lasts 30 days from the time you receive your order. If more than 30 days have passed since your purchase arrived, unfortunately we can’t offer you a refund, exchange or store credit.

To be eligible for a refund your returned item must be unused and in the same condition that you received it. It must also be in the original packaging with swing tags still attached where applicable. Gift cards and gift vouchers are exempt from being returned. Goods purchased while on sale or clearance are exempt from being returned unless faulty. If the fault was noted in the description of the sale or clearance item prior to purchase, a return will not be accepted.

To complete your return, we will require proof of purchase. Please contact Send A Toy if you require assistance in locating your proof of purchase details.

Change of mind returns will not be accepted where:

• An item is not in its original condition, is damaged or missing parts for reasons not due to our error. 
• Any item that is returned more than 30 days after delivery. 
• Any item that was purchased on clearance or sale.
• Gift vouchers can not be returned.
• Used gift tags and cards can not be returned.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A refund (less the original postage charge) will then be processed within 3 working days to your credit card or original method of payment. You will be notified via automated email when the refund has been processed.

If your order qualified for free delivery and your return puts your order total below our free delivery threshold, our standard $9.95 shipping charge will be deducted from your refund total. If your order qualified for free delivery and you are returning your entire order, the actual postage charge incurred by Send A Toy to post the item to you will be deducted from your refund (this will usually be greater than $9.95).

Sale Items (if applicable):

Only regular priced items may be refunded. Items purchased while on sale or clearance cannot be refunded.

Exchanges (if applicable):

We only exchange items (as opposed to refund or store credit) if the item is defective or faulty.  If you need to exchange an item for the same item due to a fault or defect, please contact Send A Toy during our business hours to initiate the exchange.

If you wish to exchange an item for a different item, this is considered to be a change of mind return and our standard Change of Mind Return policy applies.

Gifts

If the item was marked as a gift when purchased, we will issue you a store credit for the value of your returned gift, once the returned gift is received at Send A Toy. We do not offer refunds for gift item return's unless the product is faulty. (In this instance please refer to our Faulty Item Return Policy).

Gift vouchers and Gift cards are exempt from being returned.

Posting Returns

Returns that meet out return criteria should be mailed to: PO Box 2043, Magill North South Australia AU 5072. Please include a copy of your purchase documentation and ensure that the return is adequately packed to prevent damage in transit.

Shipping Costs

You will be responsible for paying any shipping costs in relation to the return unless the item is being returned due to a fault, defect or stock picking error (in this instance please contact Send A Toy for return approval and our Reply Paid address details).

Missing Returns

We do not guarantee that we will receive your return. In the event that your returned parcel is lost in transit, a refund or store credit will not be issued. Therefore we strongly recommend that you use a receipted (track-able) postage service to return the item.

For items that are being returned using our Reply Paid Return address due to a fault, defect or our error, you must obtain a parcel lodgement receipt (proof of postage) to be eligible for a refund in the event the parcel is lost in transit. Logdement receipts can be requested when lodging your Reply Paid Return parcel at the post office.